Frankie Brand Center

General

Shipping

Create an account in Frankie Brand Center

Once you create an account, keep an eye on your inbox for an email saying that your account has been verified.

How do I add products in Frankie Brand Center?

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How to add variants for products?

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How do I create SKUs for my barcodes?

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I already have my SKUs, how do I generate barcode in Frankie Brand Center?

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How do I change my prices?

1. Send us the list of products occurring price change. (product name, old price, new price) at frankiemarketplace@gmail.com.


2. Please include in your message the effective date. (Should be Mondays-Thursdays only.)


3. Change the prices on Frankie Brand Center the day before the effective date. (Do not forget to click Update Product and Shopify sync every time you change.)


4. Request Barcodes, under Action Request, request delivery or restock and indicate the products for which price changes occur (note on the message box that “This is for barcode generation only”).


5. On the day of effective date please bring the barcode stickers to stores and stick them on each of your products.

How do I schedule for delivery?

  1. At the menu section select Action Request, and select Delivery and Re-stock button.
  2. Click Add Delivery and Re-stock button at the upper leftmost part of the menu.
  3. Select the delivery location
  4. Please indicate if you'll re-stock product or deliver new product
  5. On the leftmost box labeled 'Product,' choose the product you'll be restocking/delivering.
  6. Select variant
  7. Select item size
  8. Indicate the stock quantity to be delivered
  9. Set a delivery date of when you'll bring in the products
  10. For the additional notes section, we advise to indicate in the notes section if certain products needs to have certain handling requirements.
  11. Before clicking submit, make sure that you have generated barcodes for your products.
  12. Click Submit
  13. After clicking Submit button, you'll be able to print barcodes for you products
  14. Print DR to be used once you deliver your items in store.

*If you have another delivery for a different location, please repeat the same process.

How do I pull-out?

  1. At the menu section, select Action Request
  2. Select Pull Out
  3. Click 'Add Pull Out' button
  4. Select the Pull-Out location, and indicate your reason for pull-out (Replace stock, Scheduled Pull out, End of Contract, End of Location Contract). For other reasons for pull-out, kindly specify your reason for pull out.
  5. Select product, variant and quantity of items that you're going to pull out.
  6. Select pull out date based on location.
  7. Click Submit button

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Reserving Delivery Slots

To prevent overcrowding during store selling hours, delivery slots are on a first-come, first-served basis.

Delivery Policies for Rockwell

Delivery Schedule: 2pm to 4pm through the P1 Loading Dock

Delivery Checklist 

1. Two copies of your delivery form

2. Items with barcodes already stuck to the tags

3. Clear storage box labeled with your brand name. 

Deliveries must be accompanied by a brand representative and delivered straight to the store space (not the mall entrance). In case a delivery is made through a courier service, the rider must be the authorized representative of the brand and deliver the items to the store.

Should you instruct a rider to go to Frankie & Friends, please take note that there is a parking fee of Php 50. 

It is highly discouraged, but in emergency cases, our store staff will only be allowed to go down to the RDU to claim deliveries for a handling fee of Php 100.

Loading Dock Guidelines:

In the P1 Loading Dock, kindly present your valid IDs to the guard and say you are delivering goods to Frankie & Friends Rockwell.

Please take note that shorts and open-toed shoes are not allowed in the delivery area.

Delivery Policies for SM Aura

Delivery Schedule: Monday to Thursday 2pm to 5pm through the RDU.

Waze Pin: SM Aura C5 Parking Entrance (Take note that the RDU is beside the C5 Parking Entrance)

Delivery Checklist 

1. Two copies of your delivery form

2. Items with barcodes already stuck to the tags

3. Clear storage box labeled with your brand name. 

Deliveries must be accompanied by a brand representative and delivered straight to the store space (not the mall entrance). In case a delivery is made through a courier service, the rider must be the authorized representative of the brand and deliver the items to the store.

Should you instruct a rider to go to Frankie & Friends, please take note that there is a parking fee of Php 50. 

It is highly discouraged, but in emergency cases, our store staff will only be allowed to go down to the RDU to claim deliveries for a handling fee of Php 100.

RDU Guidelines:

In the RDU, kindly present your valid IDs to the guard and say you are delivering goods to Frankie & Friends SM Aura.

Please take note that shorts and open-toed shoes are not allowed in the delivery area. Ensure that you are also wearing your face mask and face shield.

Delivery Policies for Mitsukoshi Mall

Delivery Schedule: MONDAY TO THURSDAY: Strictly 2 pm -4pm window delivery/pull out time.

Delivery Checklist:

  1. Two (2) copies of your delivery form
  2. Items with barcodes already stuck to the tags
  3. Clear storage box labeled with your brand name

Deliveries must be accompanied by a brand representative and delivered straight to the store space (not the mall entrance). In case a delivery is made through a courier service, the rider must be the authorized representative of the brand and deliver the items to the store.

Should you instruct a motorcycle rider to go to Frankie & Friends, please take note that there is a parking fee of P30. Please make sure that the rider must go up directly to the 2nd floor  Frankie General Store.

It is highly discouraged, but in emergency cases, our store staff will only be allowed to go down to the RDU to claim deliveries for a handling fee of Php 100.

Lastly, please be sure to come in the following dress code:

  • Closed-toed shoes
  • Pants 



Delivery Policies for Podium

Delivery Schedule: Mondays to Thursdays from 10AM to 12NN only.

Delivery Checklist:

1. Two (2) copies of your delivery form.

2. Items with barcodes already stuck to the tags.

3. A transparent storage box with your brand name visible, or alternatively, you can choose to have your products packaged in sealed packaging.

Delivery Policies for Greenbelt

Delivery Schedule: Monday to Thursday 2pm to 4pm through the RDU Phase 1.Waze Pin: Greenbelt 5 RDU phase 1, (In Front of RDU Phase 2)

Delivery Checklist 

  1. Two copies of your delivery form
  2. Items with barcodes already stuck to the tags
  3. Clear storage box labeled with your brand name. 

Address: 3F Greenbelt 5 Legazpi Village, Makati (In front of Picanti,  Panadero, Via Madre and Pho’ Hoa, In between Valerie Joaquin Collective  and Hive).

Deliveries must be accompanied by a brand representative and delivered straight to the store space (not the mall entrance). In case a delivery is made through a courier service, the rider must be the authorized representative of the brand and deliver the items to the store.

It is highly discouraged, but in emergency cases, our store staff will only be allowed to go down to the RDU to claim deliveries for a handling fee of Php 100.

RDU Guidelines: In the RDU, kindly present your valid IDs to the guard and say you are delivering goods to Frankie & Friends Greenbelt 5.

Please take note that shorts and open-toed shoes are not allowed in the delivery area. Ensure that you are also wearing your face mask.