As a marketplace for different brands and makers, all transactions that take place in our store follow the Consumer Act of the Philippines (RA 7394)  Please check the Returns Policy below before processing your order.

Damages on Purchased Item

Please inspect all items upon receiving your item and contact us immediately if the item is defective, damaged or if you received the wrong item(s), so that we can evaluate the issue and make it right. You may opt to replace the damaged item with the same one if available, or you can replace it with another item from the same brand. Should there be issues with sizing or preference, the purchase can be exchanged, under the terms and conditions of our Exchange Policy below.

Non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), fashion accessories that are for pierced ears, and personal care goods (such as skincare and beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Returns on sale items or gift cards are also not allowed.

Exchanges 
Should you change your mind about your purchases, provided that the item is unused and unopened and does not fall under the Non-Returnable items list, you can exchange the product for another product under the same Brand in the store within 7 days of purchase. Please present your transaction receipt upon your request. The store and the brands reserve the right to deny the return if these conditions are not met.

For online orders, return postage is your responsibility unless the item is incorrect or faulty.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If a special Returns Policy does not appear on your receipt under an in-store purchase, the policy will refer to this Returns Policy.

For any more additional questions, you may contact us at shop@frankigeneralstore.com